Frequently asked questions

By accessing and using our website, you agree to be bound by the following Terms of Service. Please read them carefully. 1. Acceptance of Terms: Your use of our website is subject to these Terms of Service. If you do not agree with any part of these terms, please refrain from using our services. 2. User Conduct: You agree to use our services in a respectful and lawful manner. Any violation of our Frequently Asked Questions (FAQ) or Terms of Service, or engaging in harmful, disruptive, illegal, or rude behavior is strictly prohibited. 3. Right to Ban or Remove: We reserve the right to ban or remove any user, without prior notice, who is found to be in violation of our FAQ/TOS, or is considered to be acting in a harmful, disruptive, illegal, or rude manner. Additionally, anyone found misusing our services will also be subject to immediate removal without notice. 4. Intellectual Property: All intellectual property rights on the website, including but not limited to text, graphics, logos, images, audio clips, and software, are owned by us or our licensors. You may not use, reproduce, distribute, modify, or create derivative works of any content on the website without our explicit permission. 5. Third-Party Websites: Our website may contain links to third-party websites. We do not endorse or assume any responsibility for the content, privacy policies, or practices of these websites. Please review their terms and conditions before using their services. 6. Disclaimer of Warranties: We strive to provide accurate and up-to-date information on our website. However, we make no warranties or representations, expressed or implied, about the accuracy, reliability, completeness, or suitability of the information, products, or services provided. 7. Limitation of Liability: We shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or other intangible losses, arising out of or in connection with the use of our website or services. 8. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of Arizona. Any dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Arizona. 9. Changes to the Terms: We reserve the right to modify or replace these Terms of Service at any time. Any changes will be posted on our website, and your continued use of our services after the modification signifies your acceptance of the updated terms. If you have any questions or concerns regarding our Terms of Service, please contact support@spiritfluent.com(mailto:support@spiritfluent.com)

Once you book a session, reschedules are not allowed and payments are non-refundable. If you cannot make your appointment, you may gift your session to a friend with at least 2-hour advance notice. No-shows (no contact within 5 minutes of start time) are non-refundable. All products and services are non-refundable.

• ALL SALES ARE FINAL: There are no cancellations, returns, or exchanges. • IF AN EVENT IS CANCELLED, you will be given a full refund minus any delivery charges if the tickets have already been delivered. • IF AN EVENT IS POSTPONED OR RESCHEDULED, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund. • ABOVE FACE VALUE: Ticket prices may be above 'face value' listed on the ticket (they may also be below 'face value'). • Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. • All orders placed the SITE or with the customer contact center must be confirmed by the respective seller before the buyer guarantee takes effect. • Our buyer guarantee provides for a full refund in the unlikely event that you do not receive valid tickets in time to attend the event. The following are the rules ('TERMS') that govern use of the SITE by any user of the SITE ('USER'). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. SITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS SITE may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER. All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets generally will not need to be issued; in the rare case that new tickets are needed, USER will be contacted by the TICKET SELLER. If an event is cancelled without a rescheduled date, USER will need to contact the TICKET SELLER who fulfills USER's order (hereinafter known as 'FULFILLER') for a refund. The FULFILLER may require USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. SITE is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER's bank, if any, are not covered by SITE or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.